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For technical reasons, your notification must be made at least 48 hours before the next payment is due.

You can see the date that your next payment is due by going to the "Your subscription" page via the "Your account" menu.

There have also been cases reported where the scammers call their target victims, representing themselves to be from the government tax authorities.

They ask the victims to pay a fee for claiming the tax refund.

You do, of course, have to the choice to cancel this renewal before they payment is due by following the instructions below.

If you do not wish to renew your membership, you must cancel any further payments either online or by calling our Customer Care team.

But please will you consider refunding me 5months, and I will cover October. We understand that you would like to cancel your automatic renewal.

After the cancellation is made you should receive a confirmation email within 30 minutes.

If you do not receive this email please let us know as soon as possible.

Unfortunately I obviously missed a 'confirm' button because this just renewed on the 5th of October.

I am a bit stressed as this has gone on my credit card, but I really don't have the money to confirm another 6 months, so would really appreciate if you could look into this for me.

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